Privacy Policy
Last updated: August 20, 2026
Soirée respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you communicate with Soirée through our website, Instagram, WhatsApp, Facebook, email, or our digital concierge, Lana.
Information we may collect
When you contact or interact with us, we may collect information such as:
- Your name
- Telephone number
- Email address
- Instagram, WhatsApp, or other messaging account identifiers
- Reservation or booking information
- Arrival and departure dates
- Room preferences
- Messages and conversation history
- Information you voluntarily provide when communicating with us
We may also receive information from reservation platforms and service providers used to operate our hotel and guest communications.
How we use your information
We use personal information to:
- Respond to questions and messages
- Assist with reservations and availability
- Provide check-in, arrival, and stay information
- Identify and retrieve existing reservations
- Provide guest support
- Maintain conversation context so we can provide more useful and consistent assistance
- Improve our guest service and digital concierge
- Handle operational, billing, maintenance, or service requests
- Comply with legal and regulatory obligations
Lana, our digital concierge
Soirée uses a digital concierge called Lana to assist guests and potential guests through certain communication channels, including our website and messaging services.
Messages may be processed automatically in order to understand your request and provide an appropriate response. Where necessary, conversations may be referred to a member of the Soirée team.
Third-party services
We may use third-party services to operate our reservations, messaging, automation, hosting, and customer-service systems.
These may include services such as Meta platforms, WhatsApp, Instagram, Cloudbeds, Make, Supabase, and artificial-intelligence service providers.
These service providers may process information on our behalf only as necessary to provide their services.
Data retention
We retain personal information only for as long as reasonably necessary for guest service, reservation management, operational purposes, legal obligations, and legitimate business needs.
Conversation information may be retained temporarily to allow Lana and our team to maintain context when assisting you.
Data sharing
We do not sell your personal information.
We may share information with service providers that help us operate our hotel, reservation systems, communications, and technology infrastructure, or when required by law.
Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
Your rights
You may contact us to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information, where applicable
- Information about how your data is being used
To make a privacy or data deletion request, contact:
Soirée
Email: info@soiree.mx
Please include enough information for us to identify the relevant account, reservation, or conversation.
Data deletion
If you would like us to delete personal data associated with your interactions with Soirée or Lana, please email info@soiree.mx with the subject:
Data Deletion Request
We will process eligible deletion requests as soon as reasonably possible.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Contact
For questions regarding this Privacy Policy or the use of your personal information, contact:
Soirée
Email: info@soiree.mx
Website: soiree.mx